Our services provide regular opportunities for participants to give their feedback, including what works, what doesn't work and what people would like to change. Below are some examples of recent feedback we have received, and what we have done about it.
"The process for getting my money is too complicated". We have changed our budget management procedures so we can be more flexible about how people access money. For example, we used to ask for two weeks' notice for any cash required. We've now changed this so that cash up to £30 can be authorised immediately.
"Lovely setting but the downstairs room was like a prison cell with bars at the windows". We have organised the opening of the security bars during counselling and therapy sessions.
"It felt exposed in the waiting area with people walking past". We have changed the layout of our waiting area, and moved our reception area into a separate room.
"The music when you are waiting to be put through on the phone is awful!". We have changed the call holding music to something which is hopefully more pleasant.
"The Anger Management course is too long". We have reduced the length of the course from sixteen sessions to twelve.
"The course was not long enough". We have developed an Emotional Wellbeing course as a result of this feedback received from people attending one-off courses.
"I work and have carer responsibilities. Can we meet at a different time?" We now offer appointments at a variety of times and venues for our Keeping Carers in Mind service.
"Can we change the name of the Social Café?" Following consultation with service-users Social Cafés have been relaunched as 'Springboards' and changes made to ensure that they are as effective as possible in enabling people to move forward with their recovery.
If you have feedback about any of our services, please email us at firstname.lastname@example.org, phone us on 0114 2584489 or write to us at the following address: Sheffield Mind, 57 Wostenholm Road, Sheffield S7 1LE.